smartctl Read Device Identity failed: scsi error unsupported field in scsi command

[neeqkowlhas]

hello
when i try a smartctl on my seagate expansion 4Tb external drive, i have this error message:

~$ sudo smartctl -x /dev/sdf
smartctl 7.2 2020-12-30 r5155 [x86_64-linux-6.1.0-0.deb11.21-amd64] (local build)
Copyright (C) 2002-20, Bruce Allen, Christian Franke, www.smartmontools.org

Read Device Identity failed: scsi error unsupported field in scsi command

A mandatory SMART command failed: exiting. To continue, add one or more '-T permissive' options.

even if i try this command i have the same error :

~$ sudo smartctl -s on -o on -d sat -T verypermissive -a /dev/sdf
smartctl 7.2 2020-12-30 r5155 [x86_64-linux-6.1.0-0.deb11.21-amd64] (local build)
Copyright (C) 2002-20, Bruce Allen, Christian Franke, www.smartmontools.org

Read Device Identity failed: scsi error unsupported field in scsi command

=== START OF INFORMATION SECTION ===
Device Model:     [No Information Found]
Serial Number:    [No Information Found]
Firmware Version: [No Information Found]
Device is:        Not in smartctl database [for details use: -P showall]
ATA Version is:   [No Information Found]
Local Time is:    Wed Nov  6 16:49:11 2024 CET
SMART support is: Ambiguous - ATA IDENTIFY DEVICE words 82-83 don't show if SMART supported.
SMART support is: Ambiguous - ATA IDENTIFY DEVICE words 85-87 don't show if SMART is enabled.
                  Checking to be sure by trying SMART RETURN STATUS command.
SMART support is: Unknown - Try option -s with argument 'on' to enable it.
=== START OF ENABLE/DISABLE COMMANDS SECTION ===
SMART Enable failed: scsi error unsupported field in scsi command

Read SMART Data failed: scsi error unsupported field in scsi command

SMART Automatic Timers not supported

SMART Enable Automatic Offline failed: scsi error unsupported field in scsi command


=== START OF READ SMART DATA SECTION ===
SMART Status command failed: scsi error unsupported field in scsi command
SMART overall-health self-assessment test result: UNKNOWN!
SMART Status, Attributes and Thresholds cannot be read.

Read SMART Error Log failed: scsi error unsupported field in scsi command

Read SMART Self-test Log failed: scsi error unsupported field in scsi command

Selective Self-tests/Logging not supported

the only information i found is :

~$ lsusb
Bus 008 Device 002: ID 0bc2:231a Seagate RSS LLC Expansion Portable

it seems my disk is maybe not in the smartmontools db but i have no more information.

how can i do ?

thank you very much

[Christian Franke]

Is Linux UAS mode enabled?

Then please see the SAT with UAS under Linux wiki page and the related tickets.

[neeqkowlhas]

yes, it would seem

In kern.log i see

Nov  4 10:36:09 openmediavault kernel: [   11.527305] scsi host6: uas
Nov  4 10:36:09 openmediavault kernel: [   11.528306] usbcore: registered new interface driver uas
Nov  4 10:36:09 openmediavault kernel: [   11.529408] scsi 6:0:0:0: Direct-Access     Seagate  Expansion        0710 PQ: 0 ANSI: 6

and

lsusb
Bus 008 Device 002: ID 0bc2:231a Seagate RSS LLC Expansion Portable

lsusb -t
/:  Bus 08.Port 1: Dev 1, Class=root_hub, Driver=ehci-pci/6p, 480M
    |__ Port 1: Dev 2, If 0, Class=Mass Storage, Driver=uas, 480M

[neeqkowlhas]

here is the USB device found line :

Nov  4 14:02:20 openmediavault kernel: [    4.275446] usb 8-1: New USB device found, idVendor=0bc2, idProduct=231a, bcdDevice= 7.10
Nov  4 14:02:20 openmediavault kernel: [    4.275454] usb 8-1: New USB device strings: Mfr=1, Product=2, SerialNumber=3
Nov  4 14:02:20 openmediavault kernel: [    4.275458] usb 8-1: Product: Expansion
Nov  4 14:02:20 openmediavault kernel: [    4.275460] usb 8-1: Manufacturer: Seagate
Nov  4 14:02:20 openmediavault kernel: [    4.275463] usb 8-1: SerialNumber: NAAEWLR6

[Christian Franke]

See ticket #971.