| 1 | = Smartmontools Help Page = |
| 2 | |
| 3 | [[PageOutline(1-4,Table of Contents)]] |
| 4 | |
| 5 | == Mailinglist == |
| 6 | |
| 7 | If you have problems or need support, first look at the page with answers to |
| 8 | [http://smartmontools.sourceforge.net/faq.html frequently asked questions]. |
| 9 | |
| 10 | If you don't find an answer there, the next step is, to |
| 11 | [http://sourceforge.net/search/?group_id=64297&type_of_search=mlists search the support mailing list archives]. |
| 12 | |
| 13 | Note that from time to time SourceForge has mailing list problems |
| 14 | and you'll get a message telling you that '{{{Either your mailing list |
| 15 | name was misspelled or your mailing list has not been archived yet. If |
| 16 | this list has just been created, please retry in 2-4 hours}}}'. If |
| 17 | this happens, you'll have to try again later. Or use the |
| 18 | following (and usually up to date) email archives: |
| 19 | |
| 20 | * Gmane - [http://dir.gmane.org/gmane.linux.utilities.smartmontools smartmontools-support] |
| 21 | * MARC - [http://marc.theaimsgroup.com/?l=smartmontools-support smartmontools-support] |
| 22 | * MARC - [http://marc.theaimsgroup.com/?l=smartmontools-database smartmontools-database] |
| 23 | * MARK Mail - [http://markmail.org/search/?q=list%3Asmartmontools-support smartmontools-support] offers interesting sophisticated search options and also present an overall analysis of the mailinglist activities. One disadvantage at the time is, that their copy of smartmontools-support email archive starts in Sep/2008. So only a part of our collection is available there. The other drawback is, that you need javascript enabled to use it. |
| 24 | |
| 25 | If you don't find an answer to your question in the archives, then please send an email to the |
| 26 | [http://lists.sourceforge.net/mailman/listinfo/smartmontools-support smartmontools-support mailing list]. This is a moderated forum: you are not |
| 27 | required to subscribe to the list in order to post your question. You can ask all questions concerning the installation and use of smartmontools. |
| 28 | Or perhaps you want to become a developer, or suggest some new extensions? |
| 29 | |
| 30 | ---- |
| 31 | |
| 32 | == Serious Problem Reports == |
| 33 | If a serious problem (system lockup, etc.) |
| 34 | gets reported to us, it gets added to the |
| 35 | [http://sourceforge.net/browser/trunk/smartmontools/WARNINGS WARNINGS] |
| 36 | file in smartmontools. So far there are only a few problem systems listed. |
| 37 | |
| 38 | ---- |
| 39 | |
| 40 | == Example output from {{{smartctl}}} utility: == |
| 41 | |
| 42 | * [http://smartmontools.sourceforge.net/examples/MAXTOR-0.txt MAXTOR 4K080H4] 80 GB 5400 RPM |
| 43 | * [http://smartmontools.sourceforge.net/examples/MAXTOR-1.txt MAXTOR 4K080H4] 80 GB 5400 RPM (has failing SMART status - reallocated sector count) |
| 44 | * [http://smartmontools.sourceforge.net/examples/MAXTOR-2.txt MAXTOR 4K080H4] 80 GB 5400 RPM (has had failing SMART test in the past. Look at the Seek Error Rate) |
| 45 | |
| 46 | * [http://smartmontools.sourceforge.net/examples/MAXTOR-7.txt MAXTOR 4K080H4] 80 GB 5400 RPM (has failing SMART status, some failed self-tests) |
| 47 | * [http://smartmontools.sourceforge.net/examples/MAXTOR-8.txt MAXTOR 4K080H4] 80 GB 5400 RPM (has failing SMART status - calibration retry count) |
| 48 | * [http://smartmontools.sourceforge.net/examples/MAXTOR-9.txt MAXTOR 4K080H4] 80 GB 5400 RPM (has failing SMART status - calibration retry count) |
| 49 | * [http://smartmontools.sourceforge.net/examples/MAXTOR-10.txt MAXTOR 4K080H4] 80 GB 5400 RPM (failing self-tests. Note Current_Pending_Sector raw value and Uncorrectable (UNC) read errors) |
| 50 | |
| 51 | * [http://smartmontools.sourceforge.net/examples/MAXTOR-3.txt MAXTOR 6L080J4] 80 GB 7200 RPM |
| 52 | * [http://smartmontools.sourceforge.net/examples/MAXTOR-4.txt MAXTOR 6L080J4] 80 GB 7200 RPM |
| 53 | * [http://smartmontools.sourceforge.net/examples/Maxtor-5.txt Maxtor 98196H8] 80 GB 5400 RPM |
| 54 | * [http://smartmontools.sourceforge.net/examples/MAXTOR-6.txt Maxtor 4R080J0] Note: Attribute 9 (lifetime) stored in minutes! |
| 55 | |
| 56 | * [http://smartmontools.sourceforge.net/examples/IC35L120AVVA07-0-0.txt IBM IC35L120AVVA07 (GXP 120 series)] 120 GB 7200 RPM (note 3 temperatures) |
| 57 | * [http://smartmontools.sourceforge.net/examples/IC35L120AVVA07-0-1.txt IBM IC35L120AVVA07 (GXP 120 series)] 120 GB 7200 RPM (note 3 temperatures) |
| 58 | * [http://smartmontools.sourceforge.net/examples/IC35L120AVV207-0.txt IBM IC35L120AVV207 (GXP 180 series)] 120 GB 7200 RPM (note 3 temperatures) |
| 59 | * [http://smartmontools.sourceforge.net/examples/IC35L120AVV207-1.txt IBM IC35L120AVV207 (GXP 180 series)] (failing SMART status and self-tests) |
| 60 | |
| 61 | * [http://smartmontools.sourceforge.net/examples/HITACHI_DK23BA-20-0.txt HITACHI_DK23BA-20] Hitachi 20 GB Laptop Disk |
| 62 | * [http://smartmontools.sourceforge.net/examples/HITACHI_DK23AA-12B.txt HITACHI_DK23AA-12B] Really sick failing Hitachi Laptop Disk |
| 63 | * [http://smartmontools.sourceforge.net/examples/TOSHIBA-0.txt TOSHIBA MK2018GAS] Toshiba 20 GB Laptop Disk |
| 64 | * [http://smartmontools.sourceforge.net/examples/TOSHIBA-MK6021GAS.txt TOSHIBA MK6021GAS] Toshiba 60 GB Laptop Disk (note 3 temperatures) |
| 65 | |
| 66 | * [http://smartmontools.sourceforge.net/examples/FUJITSU1.txt Fujitsu MHR2040AT] Fujitsu Laptop Disk (has failing SMART status - write error count) |
| 67 | * [http://smartmontools.sourceforge.net/examples/FUJITSU_MHR2020AT.txt Fujitsu MHR2020AT] Fujitsu Laptop Disk (has failing SMART status and self-tests) |
| 68 | * [http://smartmontools.sourceforge.net/examples/WD2500JB.txt Western Digital WD2500JB] Western Digital Disk (failing SMART status and self-tests) |
| 69 | * [http://smartmontools.sourceforge.net/examples/WD800JD.txt Western Digital WD800JD] Western Digital Disk (failing SMART status - too may reallocated sectors, and self-tests) |
| 70 | |
| 71 | * [http://smartmontools.sourceforge.net/examples/ST910021AS.txt Seagate Momentus 100GB MacBook Pro Laptop Disk] Seagate Momentus 100GB MacBook Pro Laptop Disk (failing SMART status - too may reallocated sectors, and self-tests) |
| 72 | |
| 73 | ---- |
| 74 | |
| 75 | == Distribution-specific bug reports == |
| 76 | |
| 77 | The smartmontools package supports a number of different operating |
| 78 | systems. Some of those operating systems are also distributed by |
| 79 | multiple sources, and some of these maintain a database of bug |
| 80 | reports. Here are links: |
| 81 | |
| 82 | * [https://bugzilla.redhat.com/bugzilla/buglist.cgi?bug_status=UNCONFIRMED&bug_status=NEW&bug_status=ASSIGNED&bug_status=REOPENED&bug_status=NEEDINFO&bug_status=MODIFIED&bug_status=CLOSED&field0-0-0=product&type0-0-0=substring&value0-0-0=smartctl&field0-0-1=component&type0-0-1=substring&value0-0-1=smartctl&field0-0-2=short_desc&type0-0-2=substring&value0-0-2=smartctl&field0-0-3=status_whiteboard&type0-0-3=substring&value0-0-3=smartctl&field0-0-4=product&type0-0-4=substring&value0-0-4=smartd&field0-0-5=component&type0-0-5=substring&value0-0-5=smartd&field0-0-6=short_desc&type0-0-6=substring&value0-0-6=smartd&field0-0-7=status_whiteboard&type0-0-7=substring&value0-0-7=smartd&field0-0-8=product&type0-0-8=substring&value0-0-8=smartsuite&field0-0-9=component&type0-0-9=substring&value0-0-9=smartsuite&field0-0-10=short_desc&type0-0-10=substring&value0-0-10=smartsuite&field0-0-11=status_whiteboard&type0-0-11=substring&value0-0-11=smartsuite&field0-0-12=product&type0-0-12=substring&value0-0-12=smartmontools&field0-0-13=component&type0-0-13=substring&value0-0-13=smartmontools&field0-0-14=short_desc&type0-0-14=substring&value0-0-14=smartmontools&field0-0-15=status_whiteboard&type0-0-15=substring&value0-0-15=smartmontools Redhat/Fedora Bugzilla Database (Linux)] |
| 83 | * [http://bugs.debian.org/cgi-bin/pkgreport.cgi?which=pkg&data=smartmontools&archive=no Debian Bug Database (Linux)] |
| 84 | * [http://bugs.gentoo.org/buglist.cgi?bug_status=UNCONFIRMED&bug_status=NEW&bug_status=ASSIGNED&bug_status=REOPENED&field0-0-0=product&type0-0-0=substring&value0-0-0=smartmontools&field0-0-1=component&type0-0-1=substring&value0-0-1=smartmontools&field0-0-2=short_desc&type0-0-2=substring&value0-0-2=smartmontools&field0-0-3=status_whiteboard&type0-0-3=substring&value0-0-3=smartmontools Gentoo Bug Database (Linux)] |
| 85 | * [http://www.netbsd.org/cgi-bin/query-pr-list.pl?text=smartctl&state=open&state=feedback&state=analyzed&state=suspended NetBSD smartctl bug database] |
| 86 | * [http://www.netbsd.org/cgi-bin/query-pr-list.pl?text=smartd&state=open&state=feedback&state=analyzed&state=suspended NetBSD smartd bug database] |
| 87 | * [http://www.netbsd.org/cgi-bin/query-pr-list.pl?text=smartmontools&state=open&state=feedback&state=analyzed&state=suspended NetBSD smartmontools bug database] |
| 88 | * [http://portsmon.freebsd.org/portoverview.py?category=sysutils&portname=smartmontools FreeBSD smartmontools bug database] |
| 89 | |
| 90 | If you can provide additional distribution or OS-specific bug-database links, please send an email to [http://lists.sourceforge.net/mailman/listinfo/smartmontools-support smartmontools-support mailing list]. |
| 91 | |
| 92 | ---- |
| 93 | |
| 94 | == No Access to Sourceforge Services? == |
| 95 | |
| 96 | Our project offers File Download. Mailing List, Mail Archives, SVN and this Trac. |
| 97 | SourceForge is a free service, which supports a very large number of users and projects. Please check the [http://apps.sourceforge.net/wordpress/sourceforge/ SourceForge Site Status Page] to see the maintenance schedule and to learn if SourceForge is experiencing unscheduled system outages or other problems. |
| 98 | |
| 99 | ---- |
| 100 | '''License'''[[BR]] |
| 101 | All content in this wiki is published under [http://www.gnu.org/licenses/gpl-2.0.html#SEC1 GNU GPL]. |