TOSHIBA HDWG740UZSVD (N300 PRO) Not in smartctl database

[Luiz]

Hello,

My new disk is not recognized in the smartctl database with error Device is: Not in smartctl database [for details use: -P showall]

Could you please add this disk to the Smartmon database?

My database version is 7.3.

=== START OF INFORMATION SECTION ===
Device Model:     TOSHIBA HDWG740UZSVD
Serial Number:    54T0A086FX5J
LU WWN Device Id: 5 000039 d48d803c3
Firmware Version: 0501
User Capacity:    4,000,787,030,016 bytes [4.00 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    7200 rpm
Form Factor:      3.5 inches
Device is:        Not in smartctl database [for details use: -P showall]
ATA Version is:   Unknown(0x0ff8), ACS-4 T13/BSR INCITS 529 revision 5
SATA Version is:  SATA >3.2 (0x1ff), 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:    Mon Jan 27 19:09:30 2025 -03
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART Status not supported: ATA return descriptor not supported by controller firmware
SMART overall-health self-assessment test result: PASSED
Warning: This result is based on an Attribute check.

Another issue:

ATA Version is also shown as Unknown(0x0ff8).

ATA Version is: Unknown(0x0ff8), ACS-4 T13/BSR INCITS 529 revision 5
SATA Version is: SATA >3.2 (0x1ff), 6.0 Gb/s (current: 6.0 Gb/s)

[Luiz]

.

[Christian Franke]

Please provide a sample smartctl -x -a ... output as a plaintext attachment. Otherwise we cannot check the attributes.

Another issue: ...

0xff8 = ATA ACS-4, 0x1ff = SATA 3.3

smartctl 7.4 should print:

ATA Version is:   ACS-4 T13/BSR INCITS 529 revision 5
SATA Version is:  SATA 3.3, 6.0 Gb/s (current: 6.0 Gb/s)

Try smartctl --identify for more details.

[Luiz]

Here is the complete -x -a

smartctl 6.5 2016-01-24 r4214 [x86_64-linux-4.4.0-142-generic] (local build)
Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org

/dev/sda [megaraid_disk_15] [SAT]: Device open changed type from 'megaraid,15' to 'sat+megaraid,15'

START OF INFORMATION SECTION

Model Family: Toshiba N300 PRO HDD
Device Model: TOSHIBA HDWG740UZSVD
Serial Number: 54T0A086FX5J
LU WWN Device Id: 5 000039 d48d803c3
Firmware Version: 0501
User Capacity: 4,000,787,030,016 bytes [4.00 TB]
Sector Sizes: 512 bytes logical, 4096 bytes physical
Rotation Rate: 7200 rpm
Form Factor: 3.5 inches
Device is: In smartctl database [for details use: -P show]
ATA Version is: Unknown(0x0ff8), ACS-4 T13/BSR INCITS 529 revision 5
SATA Version is: SATA >3.2 (0x1ff), 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is: Wed Jan 29 12:14:03 2025 -03
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
AAM feature is: Unavailable
APM level is: 254 (maximum performance)
Rd look-ahead is: Enabled
Write cache is: Enabled
ATA Security is: Disabled, NOT FROZEN [SEC1]
Write SCT (Get) Feature Control Command failed: ATA return descriptor not supported by controller firmware
Wt Cache Reorder: Unknown (SCT Feature Control command failed)

START OF READ SMART DATA SECTION

SMART Status not supported: ATA return descriptor not supported by controller firmware
SMART overall-health self-assessment test result: PASSED
Warning: This result is based on an Attribute check.

General SMART Values:
Offline data collection status: (0x82) Offline data collection activity

was completed without error.
Auto Offline Data Collection: Enabled.

Self-test execution status: ( 0) The previous self-test routine completed

without error or no self-test has ever
been run.

Total time to complete Offline
data collection: ( 120) seconds.
Offline data collection
capabilities: (0x5b) SMART execute Offline immediate.

Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
No Conveyance Self-test supported.
Selective Self-test supported.

SMART capabilities: (0x0003) Saves SMART data before entering

power-saving mode.
Supports SMART auto save timer.

Error logging capability: (0x01) Error logging supported.

General Purpose Logging supported.

Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: ( 328) minutes.
SCT capabilities: (0x003d) SCT Status supported.

SCT Error Recovery Control supported.
SCT Feature Control supported.
SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAGS VALUE WORST THRESH FAIL RAW_VALUE

1 Raw_Read_Error_Rate PO-R-- 100 100 050 - 0
2 Throughput_Performance P-S--- 100 100 050 - 0
3 Spin_Up_Time POS--K 100 100 001 - 4202
4 Start_Stop_Count -O--CK 100 100 000 - 1
5 Reallocated_Sector_Ct PO--CK 100 100 010 - 0
7 Seek_Error_Rate PO-R-- 100 100 050 - 0
8 Seek_Time_Performance P-S--- 100 100 050 - 0
9 Power_On_Hours -O--CK 100 100 000 - 117

10 Spin_Retry_Count PO--CK 100 100 030 - 0
12 Power_Cycle_Count -O--CK 100 100 000 - 1

191 G-Sense_Error_Rate -O--CK 100 100 000 - 0
192 Power-Off_Retract_Count -O--CK 100 100 000 - 0
193 Load_Cycle_Count -O--CK 100 100 000 - 6
194 Temperature_Celsius -O---K 100 100 000 - 38 (Min/Max 20/42)
196 Reallocated_Event_Count PO--CK 100 100 010 - 0
197 Current_Pending_Sector -O--CK 100 100 000 - 0
198 Offline_Uncorrectable ----CK 100 100 000 - 0
199 UDMA_CRC_Error_Count -O--CK 200 200 000 - 0
220 Disk_Shift -O---- 100 100 000 - 262144
222 Loaded_Hours -O--CK 100 100 000 - 11
226 Load-in_Time -OS--K 100 100 000 - 630
240 Head_Flying_Hours P----- 100 100 001 - 0
241 Total_LBAs_Written -O--CK 100 100 000 - 21749
242 Total_LBAs_Read -O--CK 100 100 000 - 17379

_ K auto-keep

| C event count

_ R error rate

| S speed/performance

_ O updated online

| P prefailure warning

General Purpose Log Directory Version 1
SMART Log Directory Version 1 [multi-sector log support]
Address Access R/W Size Description
0x00 GPL,SL R/O 1 Log Directory
0x01 SL R/O 1 Summary SMART error log
0x02 SL R/O 51 Comprehensive SMART error log
0x03 GPL R/O 5 Ext. Comprehensive SMART error log
0x04 GPL,SL R/O 8 Device Statistics log
0x06 SL R/O 1 SMART self-test log
0x07 GPL R/O 1 Extended self-test log
0x08 GPL R/O 2 Power Conditions log
0x09 SL R/W 1 Selective self-test log
0x0c GPL R/O 513 Pending Defects log
0x10 GPL R/O 1 SATA NCQ Queued Error log
0x11 GPL R/O 1 SATA Phy Event Counters log
0x13 GPL R/O 1 SATA NCQ Send and Receive log
0x24 GPL R/O 65520 Current Device Internal Status Data log
0x25 GPL R/O 65520 Saved Device Internal Status Data log
0x2f GPL - 1 Reserved
0x30 GPL,SL R/O 9 IDENTIFY DEVICE data log
0x61 GPL - 3 Reserved
0x80-0x9f GPL,SL R/W 16 Host vendor specific log
0xa1 GPL,SL VS 1 Device vendor specific log
0xab GPL VS 1024 Device vendor specific log
0xad GPL,SL VS 1 Device vendor specific log
0xae GPL VS 25 Device vendor specific log
0xe0 GPL,SL R/W 1 SCT Command/Status
0xe1 GPL,SL R/W 1 SCT Data Transfer

SMART Extended Comprehensive Error Log Version: 1 (5 sectors)
No Errors Logged

SMART Error Log Version: 1
No Errors Logged

SMART Extended Self-test Log Version: 1 (1 sectors)
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Extended offline Completed without error 00% 81 -

SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Extended offline Completed without error 00% 81 -

SMART Selective self-test log data structure revision number 1

SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS

1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing

Selective self-test flags (0x0):

After scanning selected spans, do NOT read-scan remainder of disk.

If Selective self-test is pending on power-up, resume after 0 minute delay.

SCT Status Version: 3
SCT Version (vendor specific): 1 (0x0001)
SCT Support Level: 1
Device State: Active (0)
Current Temperature: 38 Celsius
Power Cycle Min/Max Temperature: 20/42 Celsius
Lifetime Min/Max Temperature: 20/42 Celsius
Under/Over Temperature Limit Count: 0/0
SMART Status: 0xc24f (PASSED)
Vendor specific:
00 00 02 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

Write SCT Data Table failed: SMART WRITE LOG SECTOR may cause problems, try with -T permissive to force
Read SCT Temperature History failed

Write SCT (Get) Error Recovery Control Command failed: ATA return descriptor not supported by controller firmware
SCT (Get) Error Recovery Control command failed

Device Statistics (GP Log 0x04)
Page Offset Size Value Flags Description
0x01 ===== = = === == General Statistics (rev 3) ==
0x01 0x008 4 1 --- Lifetime Power-On Resets
0x01 0x010 4 117 --- Power-on Hours
0x01 0x018 6 21749 --- Logical Sectors Written
0x01 0x020 6 44 --- Number of Write Commands
0x01 0x028 6 17379 --- Logical Sectors Read
0x01 0x030 6 346 --- Number of Read Commands
0x01 0x038 6 421200000 --- Date and Time TimeStamp
0x01 0x040 4 0 --- Pending Error Count
0x02 ===== = = === == Free-Fall Statistics (rev 1) ==
0x02 0x010 4 0 --- Overlimit Shock Events
0x03 ===== = = === == Rotating Media Statistics (rev 1) ==
0x03 0x008 4 117 --- Spindle Motor Power-on Hours
0x03 0x010 4 11 --- Head Flying Hours
0x03 0x018 4 6 --- Head Load Events
0x03 0x020 4 0 --- Number of Reallocated Logical Sectors
0x03 0x028 4 632 --- Read Recovery Attempts
0x03 0x030 4 0 --- Number of Mechanical Start Failures
0x03 0x038 4 0 --- Number of Realloc. Candidate Logical Sectors
0x03 0x040 4 0 --- Number of High Priority Unload Events
0x04 ===== = = === == General Errors Statistics (rev 1) ==
0x04 0x008 4 0 --- Number of Reported Uncorrectable Errors
0x04 0x010 4 0 --- Resets Between Cmd Acceptance and Completion
0x05 ===== = = === == Temperature Statistics (rev 1) ==
0x05 0x008 1 38 --- Current Temperature
0x05 0x010 1 38 N-- Average Short Term Temperature
0x05 0x018 1 - N-- Average Long Term Temperature
0x05 0x020 1 42 --- Highest Temperature
0x05 0x028 1 20 --- Lowest Temperature
0x05 0x030 1 39 N-- Highest Average Short Term Temperature
0x05 0x038 1 37 N-- Lowest Average Short Term Temperature
0x05 0x040 1 - N-- Highest Average Long Term Temperature
0x05 0x048 1 - N-- Lowest Average Long Term Temperature
0x05 0x050 4 0 --- Time in Over-Temperature
0x05 0x058 1 60 --- Specified Maximum Operating Temperature
0x05 0x060 4 0 --- Time in Under-Temperature
0x05 0x068 1 5 --- Specified Minimum Operating Temperature
0x06 ===== = = === == Transport Statistics (rev 1) ==
0x06 0x008 4 0 --- Number of Hardware Resets
0x06 0x010 4 0 --- Number of ASR Events
0x06 0x018 4 0 --- Number of Interface CRC Errors
0x07 ===== = = === == Solid State Device Statistics (rev 1) ==

|_ C monitored condition met

D supports DSN

|_ N normalized value

SATA Phy Event Counters (GP Log 0x11)
ID Size Value Description
0x0001 4 0 Command failed due to ICRC error
0x0002 4 0 R_ERR response for data FIS
0x0003 4 0 R_ERR response for device-to-host data FIS
0x0004 4 0 R_ERR response for host-to-device data FIS
0x0005 4 0 R_ERR response for non-data FIS
0x0006 4 0 R_ERR response for device-to-host non-data FIS
0x0007 4 0 R_ERR response for host-to-device non-data FIS
0x0008 4 0 Device-to-host non-data FIS retries
0x0009 4 0 Transition from drive PhyRdy to drive PhyNRdy
0x000a 4 0 Device-to-host register FISes sent due to a COMRESET
0x000b 4 0 CRC errors within host-to-device FIS
0x000d 4 0 Non-CRC errors within host-to-device FIS
0x000f 4 0 R_ERR response for host-to-device data FIS, CRC
0x0010 4 0 R_ERR response for host-to-device data FIS, non-CRC
0x0012 4 0 R_ERR response for host-to-device non-data FIS, CRC
0x0013 4 0 R_ERR response for host-to-device non-data FIS, non-CRC

[Christian Franke]

smartctl 6.5 2016-01-24 r4214 [x86_64-linux-4.4.0-142-generic] (local build)

This version is very old. The drive database branch for this version is no longer maintained.

Model Family: Toshiba N300 PRO HDD
Device Model: TOSHIBA HDWG740UZSVD
...
Device is: In smartctl database [for details use: -P show]

But the drive is already in the database, otherwise Model Family would be unknown.

ATA Version is: Unknown(0x0ff8), ACS-4 T13/BSR INCITS 529 revision 5
SATA Version is: SATA >3.2 (0x1ff), 6.0 Gb/s (current: 6.0 Gb/s)

The Unknown and SATA >3.2 appear because smartctl is older than the related standards. This cannot be fixed by the drive database.

[Christian Franke]

But the drive is already in the database, otherwise Model Family would be unknown.

I take that back, the drive is still not detected:

$ smartctl -P showall 'TOSHIBA HDWG740UZSVD'
No presets are defined for this drive.  Its identity strings:
MODEL:    TOSHIBA HDWG740UZSVD
FIRMWARE: (any)
do not match any of the known regular expressions.

The above output is apparently the result of a local database entry.