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#1908 closed defect (invalid)

No diagnostic from SAS disk (HP EH000300JWC) behind USB device

Reported by:	Bab	Owned by:
Priority:	major	Milestone:
Component:	all	Version:	7.2
Keywords:	sas usb	Cc:

Description

I was run smartctl on windows and check one of sas disk so it shows follow output . As you can see it cannot show most of useful info such as power on hours , read / write amount and .... What is the issue ? Would you please help me about it ? Also test on 7.4 but no difference in output

C:\Program Files\smartmontools\bin>smartctl.exe -x /dev/sdc
smartctl 7.2 2020-12-30 r5155 [x86_64-w64-mingw32-w10-b22631] (sf-7.2-1)
Copyright (C) 2002-20, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Device Model:     HP      EH000300JWCPK
Serial Number:    WAE1VGZJ
Add. Product Id:  13FD6710
Firmware Version: 1.0207
User Capacity:    300,000,000,000 bytes [300 GB]
Sector Size:      512 bytes logical/physical
Device is:        Not in smartctl database [for details use: -P showall]
ATA Version is:   ATA8-ACS T13/1699-D revision 3c
SATA Version is:  SATA 3.2, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:    Thu Nov 28 00:21:14 2024 IST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
AAM feature is:   Unavailable
APM feature is:   Unavailable
Rd look-ahead is: Unavailable
Write cache is:   Unavailable
DSN feature is:   Unavailable
ATA Security is:  Unavailable
Wt Cache Reorder: Unavailable

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00) Offline data collection activity
                                        was never started.
                                        Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0) The previous self-test routine completed
                                        without error or no self-test has ever
                                        been run.
Total time to complete Offline
data collection:                (    0) seconds.
Offline data collection
capabilities:                    (0x79) SMART execute Offline immediate.
                                        No Auto Offline data collection support.
                                        Suspend Offline collection upon new
                                        command.
                                        Offline surface scan supported.
                                        Self-test supported.
                                        Conveyance Self-test supported.
                                        Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
                                        power-saving mode.
                                        Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                                        No General Purpose Logging support.
Short self-test routine
recommended polling time:        (   2) minutes.
Extended self-test routine
recommended polling time:        (  30) minutes.
Conveyance self-test routine
recommended polling time:        (   6) minutes.

SMART Attributes Data Structure revision number: 1
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAGS    VALUE WORST THRESH FAIL RAW_VALUE
  1 Raw_Read_Error_Rate     ------   100   100   000    -    0
  4 Start_Stop_Count        ------   100   100   000    -    30
193 Load_Cycle_Count        ------   100   100   000    -    56
200 Multi_Zone_Error_Rate   ------   100   100   000    -    0
241 Total_LBAs_Written      ------   100   100   000    -    3802352
242 Total_LBAs_Read         ------   100   100   000    -    142027
                            ||||||_ K auto-keep
                            |||||__ C event count
                            ||||___ R error rate
                            |||____ S speed/performance
                            ||_____ O updated online
                            |______ P prefailure warning

Read SMART Log Directory failed: SAT command failed

General Purpose Log Directory not supported

SMART Extended Comprehensive Error Log (GP Log 0x03) not supported

Read SMART Error Log failed: SAT command failed

SMART Extended Self-test Log (GP Log 0x07) not supported

Read SMART Self-test Log failed: SAT command failed

Read SMART Selective Self-test Log failed: SAT command failed

SCT Commands not supported

Device Statistics (GP/SMART Log 0x04) not supported

Pending Defects log (GP Log 0x0c) not supported

SATA Phy Event Counters (GP Log 0x11) not supported

Change History (6)

comment:1 by Christian Franke, 6 days ago

Keywords:	windows added
Milestone:	→ undecided

If this is actually a SAS device, then some layer between physical SAS device and OS pass-through I/O-controls identifies this as a (S)ATA device and emulates the commands ATA IDENTIFY and some ATA SMART commands.

Please the provide outputs of the following commands:

smartctl -r ioctl,2 -d scsi -x /dev/sdc
smartctl -r ioctl,2 -i /dev/sdc

comment:2 by Bab, 6 days ago

So thanks . This is my output

C:\Program Files\smartmontools\bin>smartctl -r ioctl,2 -d scsi -x /dev/sdc
smartctl 7.1 2019-12-30 r5022 [x86_64-w64-mingw32-w10-b22631] (sf-7.1-1)
Copyright (C) 2002-19, Bruce Allen, Christian Franke, www.smartmontools.org

 [inquiry: 12 01 00 00 fc 00 ]
  Incoming data, len=252, resid=243:
 00     00 00 00 05 00 80 83 b0  b1 00 00 00 00 00 00 00
 10     00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00
 20     00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00
 30     00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00
 40     00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00
 50     00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00
 60     00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00
 70     00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00
 80     00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00
 90     00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00
 a0     00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00
 b0     00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00
 c0     00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00
 d0     00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00
 e0     00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00
 f0     00 00 00 00 00 00 00 00  00 00 00 00
 [inquiry: 12 00 00 00 24 00 ]
  Incoming data, len=36, resid=0:
 00     00 00 06 12 47 00 00 00  48 50 20 20 20 20 20 20
 10     20 20 20 20 20 45 48 30  30 30 33 30 30 4a 57 43
 20     30 30 36 31
=== START OF INFORMATION SECTION ===
Vendor:               HP
Product:              EH000300JWC
Revision:             0061
Compliance:           SPC-4
 [read capacity(16): 9e 10 00 00 00 00 00 00 00 00 00 00 00 20 00 00 ]
  Incoming data, len=32, resid=0:
 00     00 00 00 00 22 ec b2 5b  00 00 02 00 00 00 00 00
 10     00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00
User Capacity:        300,000,000,000 bytes [300 GB]
Logical block size:   512 bytes
 [inquiry: 12 01 b1 00 40 00 ]
  Incoming data, len=64, resid=0:
 00     00 b1 00 3c 00 00 00 00  00 00 00 00 00 00 00 00
 10     00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00
 20     00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00
 30     00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00
 [mode sense(6): 1a 00 1c 00 40 00 ]
  >>> Sense buffer, len=18:
 00     70 00 05 00 00 00 00 0a  00 00 00 00 24 00 00 00
 10     00 00
  status=2: sense_key=5 asc=24 ascq=0
  Incoming data, len=64, resid=64:
 00     00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00
 10     00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00
 20     00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00
 30     00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00
 [inquiry: 12 01 83 00 fc 00 ]
  Incoming data, len=252, resid=188:
 00     00 83 00 3c 02 01 00 2c  48 50 20 20 20 20 20 20
 10     20 20 20 20 20 45 48 30  30 30 33 30 30 4a 57 43
 20     57 41 45 31 56 47 5a 4a  20 20 20 20 20 20 20 20
 30     20 20 20 20 01 03 00 08  50 00 c5 00 c2 7b 54 08
 40     00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00
 50     00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00
 60     00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00
 70     00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00
 80     00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00
 90     00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00
 a0     00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00
 b0     00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00
 c0     00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00
 d0     00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00
 e0     00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00
 f0     00 00 00 00 00 00 00 00  00 00 00 00
Logical Unit id:      0x5000c500c27b5408
 [inquiry: 12 01 80 00 fc 00 ]
  Incoming data, len=252, resid=228:
 00     00 80 00 14 57 41 45 31  56 47 5a 4a 20 20 20 20
 10     20 20 20 20 20 20 20 20  30 30 33 30 30 4a 57 43
 20     57 41 45 31 56 47 5a 4a  20 20 20 20 20 20 20 20
 30     20 20 20 20 01 03 00 08  50 00 c5 00 c2 7b 54 08
 40     00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00
 50     00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00
 60     00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00
 70     00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00
 80     00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00
 90     00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00
 a0     00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00
 b0     00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00
 c0     00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00
 d0     00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00
 e0     00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00
 f0     00 00 00 00 00 00 00 00  00 00 00 00
Serial number:        WAE1VGZJ
Device type:          disk
 [mode sense(6): 1a 00 19 00 40 00 ]
  >>> Sense buffer, len=18:
 00     70 00 05 00 00 00 00 0a  00 00 00 00 24 00 00 00
 10     00 00
  status=2: sense_key=5 asc=24 ascq=0
  Incoming data, len=64, resid=64:
 00     00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00
 10     00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00
 20     00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00
 30     00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00
Local Time is:        Thu Nov 28 09:49:13 2024 IST
 [test unit ready: 00 00 00 00 00 00 ]
SMART support is:     Unavailable - device lacks SMART capability.
 [unsupported field in scsi command]
 [mode sense(6): 1a 00 08 00 40 00 ]
  Incoming data, len=64, resid=32:
 00     1f 00 00 08 22 ec b2 5b  00 00 02 00 08 12 10 00
 10     ff ff 00 00 ff ff ff ff  00 ff 00 00 00 00 00 00
 20     00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00
 30     00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00
Read Cache is:        Enabled
Writeback Cache is:   Disabled

=== START OF READ SMART DATA SECTION ===
 [log sense: 4d 00 40 00 00 00 00 00 04 00 ]
  >>> Sense buffer, len=18:
 00     70 00 05 00 00 00 00 0a  00 00 00 00 20 00 00 00
 10     00 00
  status=2: sense_key=5 asc=20 ascq=0
  Incoming data, len=4, resid=4:
 00     00 00 00 00
Log Sense for supported pages failed [unsupported scsi opcode]
 [log sense: 4d 00 40 00 00 00 00 00 44 00 ]
  >>> Sense buffer, len=18:
 00     70 00 05 00 00 00 00 0a  00 00 00 00 20 00 00 00
 10     00 00
  status=2: sense_key=5 asc=20 ascq=0
  Incoming data, len=68, resid=68:
 00     00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00
 10     00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00
 20     00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00
 30     00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00
 40     00 00 00 00
Log Sense for supported pages failed (second attempt) [unsupported scsi opcode]
 [request sense: 03 00 00 00 12 00 ]
  Incoming data, len=18, resid=0:
 00     70 00 00 00 00 00 00 0a  00 00 00 00 00 00 00 00
 10     00 00
Current Drive Temperature:     0 C
Drive Trip Temperature:        0 C

 [read defect list(12): b7 0c 00 00 00 00 00 00 00 08 00 00 ]
  >>> Sense buffer, len=18:
 00     70 00 05 00 00 00 00 0a  00 00 00 00 20 00 00 00
 10     00 00
  status=2: sense_key=5 asc=20 ascq=0
  Incoming data, len=8, resid=8:
 00     00 00 00 00 00 00 00 00
 [read defect list(10): 37 00 0c 00 00 00 00 00 04 00 ]
  >>> Sense buffer, len=18:
 00     70 00 05 00 00 00 00 0a  00 00 00 00 20 00 00 00
 10     00 00
  status=2: sense_key=5 asc=20 ascq=0
  Incoming data, len=4, resid=4:
 00     00 00 00 00
Read defect list (10) Failed: unsupported scsi opcode
Error Counter logging not supported

 [mode sense(6): 1a 00 0a 00 40 00 ]
  >>> Sense buffer, len=18:
 00     70 00 05 00 00 00 00 0a  00 00 00 00 24 00 00 00
 10     00 00
  status=2: sense_key=5 asc=24 ascq=0
  Incoming data, len=64, resid=64:
 00     00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00
 10     00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00
 20     00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00
 30     00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00
Device does not support Self Test logging
Device does not support Background scan results logging

C:\Program Files\smartmontools\bin>smartctl -r ioctl,2 -i /dev/sdc
smartctl 7.1 2019-12-30 r5022 [x86_64-w64-mingw32-w10-b22631] (sf-7.1-1)
Copyright (C) 2002-19, Bruce Allen, Christian Franke, www.smartmontools.org

 \\.\PhysicalDrive2: successfully opened
  IOCTL_STORAGE_QUERY_PROPERTY returns:
    Vendor:   "HP      "
    Product:  "     EH000300JWC"
    Revision: "0061"
    Removable: No
    BusType:   0x07
\.\\PHYSICALDRIVE2 --> "HP      EH000300JWC USB Device":
 \\DESKTOP-ROE3FNL\root\cimv2:Win32_USBController.DeviceID="PCI\\VEN_8086&DEV_51ED&SUBSYS_384D17AA&REV_01\\3&11583659&0&A0":
  |   "USB\\ROOT_HUB30\\4&84AAC64&0&0"
  +-> "USB\\VID_0BDA&PID_4853\\00E04C000001" [0x0bda:0x4853]
  +-> "USB\\VID_046D&PID_C534\\5&5E7D000&0&1" [0x046d:0xc534]
  +-> "USB\\VID_046D&PID_C534&MI_00\\6&21710991&0&0000" [0x046d:0xc534]
  |   "HID\\VID_046D&PID_C534&MI_00\\7&3A22E5C5&0&0000"
  +-> "USB\\VID_046D&PID_C534&MI_01\\6&21710991&0&0001" [0x046d:0xc534]
  |   "HID\\VID_046D&PID_C534&MI_01&COL01\\7&2AD0486B&0&0000"
  |   "HID\\VID_046D&PID_C534&MI_01&COL02\\7&2AD0486B&0&0001"
  |   "HID\\VID_046D&PID_C534&MI_01&COL03\\7&2AD0486B&0&0002"
  |   "HID\\VID_046D&PID_C534&MI_01&COL04\\7&2AD0486B&0&0003"
  |   "HID\\VID_046D&PID_C534&MI_01&COL05\\7&2AD0486B&0&0004"
  +-> "USB\\VID_04F2&PID_B7B9\\01.00.00" [0x04f2:0xb7b9]
  +-> "USB\\VID_04F2&PID_B7B9&MI_00\\6&261941B5&0&0000" [0x04f2:0xb7b9]
  +-> "USB\\VID_04F2&PID_B7B9&MI_02\\6&261941B5&0&0002" [0x04f2:0xb7b9]
  +-> "USB\\VID_048D&PID_C986\\5&5E7D000&0&9" [0x048d:0xc986]
  |   "HID\\VID_048D&PID_C986&COL01\\6&25594FD&0&0000"
  |   "HID\\VID_048D&PID_C986&COL02\\6&25594FD&0&0001"
  |   "HID\\VID_048D&PID_C986&COL03\\6&25594FD&0&0002"
  |   "HID\\VID_048D&PID_C986&COL04\\6&25594FD&0&0003"
  +-> "USB\\VID_13FD&PID_5910\\WAE1VGZJ____________" [0x13fd:0x5910]
  +--> "USBSTOR\\DISK&VEN_HP&PROD______EH000300JWC&REV_0061\\WAE1VGZJ____________&0"
  +===> "HP      EH000300JWC USB Device" [0x13fd:0x5910]

REPORT-IOCTL: Device=/dev/sdc Command=IDENTIFY DEVICE
 Input:   FR=...., SC=0x01, LL=...., LM=...., LH=...., DEV=...., CMD=0xec IN
 [ata pass-through(16): 85 08 0e 00 00 00 01 00 00 00 00 00 00 00 ec 00 ]
  Incoming data, len=512, resid=0 [only first 256 bytes shown]:
 00     40 00 ff 3f 37 c8 10 00  00 00 00 00 3f 00 00 00
 10     00 00 00 00 41 57 31 45  47 56 4a 5a 20 20 20 20
 20     20 20 20 20 20 20 20 20  00 00 00 00 04 00 2e 31
 30     32 30 37 30 20 20 50 48  20 20 20 20 20 20 48 45
 40     30 30 33 30 30 30 57 4a  50 43 20 4b 20 20 20 20
 50     20 20 20 20 20 20 20 20  20 20 20 20 20 20 01 80
 60     00 40 00 2f 01 40 00 02  00 00 06 00 ff 3f 10 00
 70     3f 00 10 fc fb 00 01 01  ff ff ff 0f 00 00 07 00
 80     03 00 78 00 78 00 78 00  78 00 00 00 00 00 00 00
 90     00 00 00 00 00 00 00 00  0e 00 06 00 40 00 40 00
 a0     fc 01 27 00 01 00 00 74  00 40 01 00 00 34 00 40
 b0     7f 40 00 00 00 00 00 00  00 00 00 00 00 00 00 00
 c0     00 00 00 00 00 00 00 00  5c b2 ec 22 00 00 00 00
 d0     00 00 02 00 00 40 00 00  00 50 00 c5 7b c2 08 54
 e0     00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 40
 f0     00 40 00 00 00 00 00 00  00 00 00 00 00 00 00 00
 [Duration: 0.043s]
REPORT-IOCTL: Device=/dev/sdc Command=IDENTIFY DEVICE returned 0

===== [IDENTIFY DEVICE] DATA START (BASE-16) =====
000-015: 40 00 ff 3f 37 c8 10 00 00 00 00 00 3f 00 00 00 |@..?7.......?...|
016-031: 00 00 00 00 41 57 31 45 47 56 4a 5a 20 20 20 20 |....AW1EGVJZ    |
032-047: 20 20 20 20 20 20 20 20 00 00 00 00 04 00 2e 31 |        .......1|
048-063: 32 30 37 30 20 20 50 48 20 20 20 20 20 20 48 45 |2070  PH      HE|
064-079: 30 30 33 30 30 30 57 4a 50 43 20 4b 20 20 20 20 |003000WJPC K    |
080-095: 20 20 20 20 20 20 20 20 20 20 20 20 20 20 01 80 |              ..|
096-111: 00 40 00 2f 01 40 00 02 00 00 06 00 ff 3f 10 00 |.@./.@.......?..|
112-127: 3f 00 10 fc fb 00 01 01 ff ff ff 0f 00 00 07 00 |?...............|
128-143: 03 00 78 00 78 00 78 00 78 00 00 00 00 00 00 00 |..x.x.x.x.......|
144-159: 00 00 00 00 00 00 00 00 0e 00 06 00 40 00 40 00 |............@.@.|
160-175: fc 01 27 00 01 00 00 74 00 40 01 00 00 34 00 40 |..'....t.@...4.@|
176-191: 7f 40 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |.@..............|
192-207: 00 00 00 00 00 00 00 00 5c b2 ec 22 00 00 00 00 |........\.."....|
208-223: 00 00 02 00 00 40 00 00 00 50 00 c5 7b c2 08 54 |.....@...P..{..T|
224-239: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 40 |...............@|
240-255: 00 40 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |.@..............|
256-271: 00 00 00 00 00 00 00 00 67 11 00 00 00 00 00 00 |........g.......|
272-287: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
288-303: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
304-319: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
320-335: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
336-351: 00 00 00 00 33 31 44 46 37 36 30 31 00 00 00 00 |....31DF7601....|
352-367: 41 57 31 45 47 56 4a 5a 20 20 20 20 20 20 20 20 |AW1EGVJZ        |
368-383: 20 20 20 20 00 00 00 00 00 00 00 00 00 00 00 00 |    ............|
384-399: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
400-415: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
416-431: 00 00 00 40 00 00 00 00 00 00 00 00 00 00 00 00 |...@............|
432-447: 00 00 00 00 00 00 00 00 00 00 00 00 ff 10 00 00 |................|
448-463: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
464-479: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
480-495: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
496-511: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 a5 29 |...............)|
===== [IDENTIFY DEVICE] DATA END (512 Bytes) =====

=== START OF INFORMATION SECTION ===
Device Model:     HP      EH000300JWCPK
Serial Number:    WAE1VGZJ
Add. Product Id:  13FD6710
Firmware Version: 1.0207
User Capacity:    300,000,000,000 bytes [300 GB]
Sector Size:      512 bytes logical/physical
Device is:        Not in smartctl database [for details use: -P showall]
ATA Version is:   ATA8-ACS T13/1699-D revision 3c
SATA Version is:  SATA 3.2, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:    Thu Nov 28 09:50:32 2024 IST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

comment:3 by Christian Franke, 6 days ago

Component:	smartctl → all
Keywords:	sas usb added; windows removed

 +===> "HP      EH000300JWC USB Device" [0x13fd:0x5910]

The SAS device is apparently connected via a USB bridge with Vendor Id of Initio. Smartctl then uses -d sat because these bridges usually support SAT (SCSI/ATA Translation).
This is also the case here, see [ata pass-through(16): ...]
Otherwise the (faked?) ATA IDENTIFY and ATA SMART data would not be available.

smartctl 7.1 2019-12-30 r5022 [x86_64-w64-mingw32-w10-b22631] (sf-7.1-1),

This version is very old. Please retry smartctl -d scsi -x /dev/sdc with smartctl 7.4 because there were various changes in the SCSI code. If this does not provide suffient SAS diagnostics, then the USB bridge does possibly not provide fully transparent SCSI access. In this case, there is nothing we could do.

SAS behind USB is a rare use case, BTW.

Note that SCSI/SAS diagnostic information differs considerably from ATA/SATA and so do smartctl outputs. In particular SAS devices do not provide ATA-like SMART Attributes.

comment:4 by Bab, 6 days ago

So thanks . I was run follow command after update to latest version but it could not get data from SMART

C:\Program Files\smartmontools\bin>smartctl -d scsi -x /dev/sdc
smartctl 7.4 2023-08-01 r5530 [x86_64-w64-mingw32-w11-b22631] (sf-7.4-1)
Copyright (C) 2002-23, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Vendor:               HP
Product:              EH000300JWC
Revision:             0061
Compliance:           SPC-4
User Capacity:        300,000,000,000 bytes [300 GB]
Logical block size:   512 bytes
Logical Unit id:      0x5000c500c27b5408
Serial number:        WAE1VGZJ
Device type:          disk
Local Time is:        Thu Nov 28 23:29:22 2024 
SMART support is:     Unavailable - device lacks SMART capability.
Read Cache is:        Enabled
Writeback Cache is:   Disabled

=== START OF READ SMART DATA SECTION ===
Current Drive Temperature:     0 C
Drive Trip Temperature:        0 C

Error Counter logging not supported

Device does not support Self Test logging
Device does not support Background scan results logging
Device does not support General statistics and performance logging

comment:5 by Christian Franke, 5 days ago

Summary:	Why smartctl cannot show most of sas disk info from S.M.A.R.T → No diagnostic from SAS disk (HP EH000300JWC) behind USB device

The output suggest that some layer between smartctl and the SAS disk

emulates minor ATA SMART functionality via SAT commands, and
does not support native SAS diagnostic SCSI commands.

This is possibly due to access via some Initio based USB device (SAS docking station?). Connecting the device to a SAS HBA which is directly supported by the OS might give better results.

This cannot be fixed by smartctl.

comment:6 by Christian Franke, 5 days ago

Milestone:	undecided
Resolution:	→ invalid
Status:	new → closed

Access path via USB does not provide SAS diagnostics. This is not a smartctl bug.

Last edited 5 days ago by Christian Franke (previous) (diff)

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