Opened 2 months ago
Last modified 2 months ago
#1847 new defect
Seagate Barracuda 7200.12, FW:HP34, invalid warning about new firmware
| Reported by: | Jaroslav | Owned by: | |
|---|---|---|---|
| Priority: | major | Milestone: | Release 7.5 |
| Component: | drivedb | Version: | |
| Keywords: | hdd | Cc: |
Description
Device: /dev/sdb [SAT], ST3500418AS, S/N:CENSORED, WWN:CENSORED, FW:HP34, 500 GB
Device: /dev/sdb [SAT], found in smartd database 7.3/5610: Seagate Barracuda 7200.12
Device: /dev/sdb [SAT], WARNING: A firmware update for this drive may be available,
see the following Seagate web pages:
http://knowledge.seagate.com/articles/en_US/FAQ/207931en
http://knowledge.seagate.com/articles/en_US/FAQ/213891en
The HP34 is customized HP firmware which cannot be officially reflashed with the Seagate FW update tool and is explicitly rejected by the tool. It seems HP doesn't have firmware update for linux machines using this drive, they have only HP40 version for Windows machines which seems to only resolves problem with the response time of the cold drive, i.e. nothing SMART related.
Nevertheless, the above warning is misleading and can even result that some brave people would brick their drives if they try to force flash the Seagate firmware because mixing the Seagate chip firmware with incompatible modules on the service area of the drive can lead to catastrophical results - invalid SMART attributes reported by the crippled firmware is one of the better results from the force flash.
drivedb.h 7.3/5610
Change History (3)
comment:1 by , 2 months ago
| Component: | all → drivedb |
|---|---|
| Keywords: | hdd added |
| Milestone: | → unscheduled |
| Priority: | minor → major |
comment:2 by , 2 months ago
# smartctl -x -a /dev/sdb
smartctl 7.4 2023-08-01 r5530 [x86_64-linux-6.9.5-200.fc40.x86_64] (local build)
Copyright (C) 2002-23, Bruce Allen, Christian Franke, www.smartmontools.org
=== START OF INFORMATION SECTION ===
Model Family: Seagate Barracuda 7200.12
Device Model: ST3500418AS
Serial Number: *CENSORED*
LU WWN Device Id: *CENSORED*
Firmware Version: HP34
User Capacity: 500,107,862,016 bytes [500 GB]
Sector Size: 512 bytes logical/physical
Rotation Rate: 7200 rpm
Device is: In smartctl database 7.3/5610
ATA Version is: ATA8-ACS T13/1699-D revision 4
SATA Version is: SATA 2.6, 3.0 Gb/s
Local Time is: Mon Jul 1 16:39:23 2024 CEST
==> WARNING: A firmware update for this drive may be available,
see the following Seagate web pages:
http://knowledge.seagate.com/articles/en_US/FAQ/207931en
http://knowledge.seagate.com/articles/en_US/FAQ/213891en
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
AAM feature is: Unavailable
APM feature is: Unavailable
Rd look-ahead is: Enabled
Write cache is: Enabled
DSN feature is: Unavailable
ATA Security is: Disabled, frozen [SEC2]
Wt Cache Reorder: Unknown
=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
General SMART Values:
Offline data collection status: (0x82) Offline data collection activity
was completed without error.
Auto Offline Data Collection: Enabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: ( 600) seconds.
Offline data collection
capabilities: (0x5b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
No Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: ( 90) minutes.
SCT capabilities: (0x103f) SCT Status supported.
SCT Error Recovery Control supported.
SCT Feature Control supported.
SCT Data Table supported.
SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAGS VALUE WORST THRESH FAIL RAW_VALUE
1 Raw_Read_Error_Rate POSR-K 116 099 006 - 105220918
3 Spin_Up_Time PO---K 098 097 000 - 0
4 Start_Stop_Count -O--CK 097 097 020 - 3325
5 Reallocated_Sector_Ct PO--CK 100 100 036 - 1
7 Seek_Error_Rate POSR-K 084 060 030 - 274572782
9 Power_On_Hours -O--CK 081 081 000 - 16877
10 Spin_Retry_Count PO--CK 100 100 097 - 0
12 Power_Cycle_Count -O--CK 099 099 020 - 1663
180 Unknown_HDD_Attribute PO-R-K 100 100 000 - 351608729
183 Runtime_Bad_Block -O--CK 100 100 000 - 0
184 End-to-End_Error PO--CK 100 100 097 - 0
187 Reported_Uncorrect -O--CK 100 100 000 - 0
188 Command_Timeout -O--CK 100 100 000 - 6
189 High_Fly_Writes -O-RCK 100 100 000 - 0
190 Airflow_Temperature_Cel -O---K 071 057 045 - 29 (Min/Max 24/29)
194 Temperature_Celsius -O---K 029 043 000 - 29 (0 16 0 0 0)
195 Hardware_ECC_Recovered -O-RCK 042 025 000 - 105220918
196 Reallocated_Event_Count -O--CK 100 100 036 - 1
197 Current_Pending_Sector -O--CK 100 100 000 - 0
198 Offline_Uncorrectable ----CK 100 100 000 - 0
199 UDMA_CRC_Error_Count -O--CK 200 200 000 - 0
||||||_ K auto-keep
|||||__ C event count
||||___ R error rate
|||____ S speed/performance
||_____ O updated online
|______ P prefailure warning
General Purpose Log Directory Version 1
SMART Log Directory Version 1 [multi-sector log support]
Address Access R/W Size Description
0x00 GPL,SL R/O 1 Log Directory
0x01 GPL,SL R/O 1 Summary SMART error log
0x02 GPL,SL R/O 5 Comprehensive SMART error log
0x03 GPL R/O 5 Ext. Comprehensive SMART error log
0x06 GPL,SL R/O 1 SMART self-test log
0x07 GPL R/O 1 Extended self-test log
0x09 GPL,SL R/W 1 Selective self-test log
0x10 GPL R/O 1 NCQ Command Error log
0x11 GPL R/O 1 SATA Phy Event Counters log
0x21 GPL R/O 1 Write stream error log
0x22 GPL R/O 1 Read stream error log
0x80-0x9f GPL,SL R/W 16 Host vendor specific log
0xa1 GPL,SL VS 20 Device vendor specific log
0xa2 GPL VS 2248 Device vendor specific log
0xa8 GPL,SL VS 129 Device vendor specific log
0xa9 GPL,SL VS 1 Device vendor specific log
0xb0 GPL VS 2928 Device vendor specific log
0xbd GPL VS 252 Device vendor specific log
0xbe-0xbf GPL VS 65535 Device vendor specific log
0xe0 GPL,SL R/W 1 SCT Command/Status
0xe1 GPL,SL R/W 1 SCT Data Transfer
SMART Extended Comprehensive Error Log Version: 1 (5 sectors)
No Errors Logged
SMART Error Log Version: 1
No Errors Logged
SMART Extended Self-test Log Version: 1 (1 sectors)
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Short offline Completed without error 00% 12054 -
# 2 Short offline Completed without error 00% 1 -
SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Short offline Completed without error 00% 12054 -
# 2 Short offline Completed without error 00% 1 -
SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
SCT Status Version: 3
SCT Version (vendor specific): 522 (0x020a)
Device State: Active (0)
Current Temperature: 28 Celsius
Power Cycle Min/Max Temperature: 24/28 Celsius
Lifetime Min/Max Temperature: 16/43 Celsius
Under/Over Temperature Limit Count: 0/0
SCT Temperature History Version: 2
Temperature Sampling Period: 1 minute
Temperature Logging Interval: 59 minutes
Min/Max recommended Temperature: 14/55 Celsius
Min/Max Temperature Limit: 10/60 Celsius
Temperature History Size (Index): 128 (64)
Index Estimated Time Temperature Celsius
65 2024-06-26 10:56 ? -
66 2024-06-26 11:55 24 *****
67 2024-06-26 12:54 24 *****
68 2024-06-26 13:53 30 ***********
69 2024-06-26 14:52 ? -
70 2024-06-26 15:51 22 ***
71 2024-06-26 16:50 22 ***
72 2024-06-26 17:49 31 ************
73 2024-06-26 18:48 31 ************
74 2024-06-26 19:47 31 ************
75 2024-06-26 20:46 30 ***********
... ..( 4 skipped). .. ***********
80 2024-06-27 01:41 30 ***********
81 2024-06-27 02:40 29 **********
... ..( 5 skipped). .. **********
87 2024-06-27 08:34 29 **********
88 2024-06-27 09:33 28 *********
89 2024-06-27 10:32 28 *********
90 2024-06-27 11:31 28 *********
91 2024-06-27 12:30 29 **********
92 2024-06-27 13:29 29 **********
93 2024-06-27 14:28 29 **********
94 2024-06-27 15:27 30 ***********
95 2024-06-27 16:26 30 ***********
96 2024-06-27 17:25 30 ***********
97 2024-06-27 18:24 31 ************
... ..( 4 skipped). .. ************
102 2024-06-27 23:19 31 ************
103 2024-06-28 00:18 30 ***********
104 2024-06-28 01:17 30 ***********
105 2024-06-28 02:16 30 ***********
106 2024-06-28 03:15 29 **********
... ..( 4 skipped). .. **********
111 2024-06-28 08:10 29 **********
112 2024-06-28 09:09 28 *********
113 2024-06-28 10:08 28 *********
114 2024-06-28 11:07 28 *********
115 2024-06-28 12:06 29 **********
116 2024-06-28 13:05 29 **********
117 2024-06-28 14:04 29 **********
118 2024-06-28 15:03 30 ***********
119 2024-06-28 16:02 30 ***********
120 2024-06-28 17:01 30 ***********
121 2024-06-28 18:00 31 ************
122 2024-06-28 18:59 31 ************
123 2024-06-28 19:58 32 *************
124 2024-06-28 20:57 32 *************
125 2024-06-28 21:56 31 ************
126 2024-06-28 22:55 31 ************
127 2024-06-28 23:54 ? -
0 2024-06-29 00:53 24 *****
1 2024-06-29 01:52 ? -
2 2024-06-29 02:51 24 *****
3 2024-06-29 03:50 24 *****
4 2024-06-29 04:49 32 *************
5 2024-06-29 05:48 32 *************
6 2024-06-29 06:47 31 ************
7 2024-06-29 07:46 31 ************
8 2024-06-29 08:45 30 ***********
9 2024-06-29 09:44 30 ***********
10 2024-06-29 10:43 30 ***********
11 2024-06-29 11:42 29 **********
... ..( 2 skipped). .. **********
14 2024-06-29 14:39 29 **********
15 2024-06-29 15:38 28 *********
16 2024-06-29 16:37 28 *********
17 2024-06-29 17:36 28 *********
18 2024-06-29 18:35 29 **********
19 2024-06-29 19:34 29 **********
20 2024-06-29 20:33 30 ***********
21 2024-06-29 21:32 30 ***********
22 2024-06-29 22:31 31 ************
23 2024-06-29 23:30 31 ************
24 2024-06-30 00:29 31 ************
25 2024-06-30 01:28 32 *************
26 2024-06-30 02:27 32 *************
27 2024-06-30 03:26 32 *************
28 2024-06-30 04:25 ? -
29 2024-06-30 05:24 32 *************
30 2024-06-30 06:23 ? -
31 2024-06-30 07:22 23 ****
32 2024-06-30 08:21 23 ****
33 2024-06-30 09:20 33 **************
34 2024-06-30 10:19 33 **************
35 2024-06-30 11:18 34 ***************
36 2024-06-30 12:17 34 ***************
37 2024-06-30 13:16 35 ****************
38 2024-06-30 14:15 34 ***************
39 2024-06-30 15:14 37 ******************
40 2024-06-30 16:13 34 ***************
41 2024-06-30 17:12 33 **************
42 2024-06-30 18:11 ? -
43 2024-06-30 19:10 23 ****
44 2024-06-30 20:09 ? -
45 2024-06-30 21:08 28 *********
46 2024-06-30 22:07 ? -
47 2024-06-30 23:06 31 ************
48 2024-07-01 00:05 31 ************
49 2024-07-01 01:04 ? -
50 2024-07-01 02:03 31 ************
51 2024-07-01 03:02 ? -
52 2024-07-01 04:01 23 ****
53 2024-07-01 05:00 ? -
54 2024-07-01 05:59 28 *********
55 2024-07-01 06:58 28 *********
56 2024-07-01 07:57 ? -
57 2024-07-01 08:56 31 ************
58 2024-07-01 09:55 31 ************
59 2024-07-01 10:54 31 ************
60 2024-07-01 11:53 ? -
61 2024-07-01 12:52 32 *************
62 2024-07-01 13:51 ? -
63 2024-07-01 14:50 24 *****
64 2024-07-01 15:49 24 *****
SCT Error Recovery Control:
Read: Disabled
Write: Disabled
Device Statistics (GP/SMART Log 0x04) not supported
Pending Defects log (GP Log 0x0c) not supported
SATA Phy Event Counters (GP Log 0x11)
ID Size Value Description
0x000a 2 2 Device-to-host register FISes sent due to a COMRESET
0x0001 2 0 Command failed due to ICRC error
0x0003 2 0 R_ERR response for device-to-host data FIS
0x0004 2 0 R_ERR response for host-to-device data FIS
0x0006 2 0 R_ERR response for device-to-host non-data FIS
0x0007 2 0 R_ERR response for host-to-device non-data FIS
comment:3 by , 2 months ago
| Milestone: | unscheduled → Release 7.5 |
|---|
Thanks. BTW ...
Serial Number: *CENSORED* LU WWN Device Id: *CENSORED*
... the option -q noserial could be used to suppress these lines.
Note:
See TracTickets
for help on using tickets.
Thanks for the info. Please provide a sample
smartctl -x -aoutput of such a disk.