Opened 3 years ago

Last modified 3 years ago

#1526 new defect

Problem Dell laptops mode Raid-On [Windows]

Reported by: Jacky Owned by:
Priority: minor Milestone: undecided
Component: smartctl Version: 7.2
Keywords: windows Cc:

Description (last modified by Christian Franke)

Hello,
I am having problems with Dell laptops that are configured for Raid-On in the bios.

Details in the bios:

RAID ON = SATA is configured to support RAID mode (intel Rapid restore Technology

Unfortunately, I can't switch back to ahci mode

here is the smartmontools command:

C:\Program Files\smartmontools\bin>smartctl.exe -a /dev/sda
smartctl 7.2 2020-12-30 r5155 [x86_64-w64-mingw32-w10-b19043] (sf-7.2-1)
Copyright (C) 2002-20, Bruce Allen, Christian Franke, www.smartmontools.org

Read Device Identity failed: Input/output error

A mandatory SMART command failed: exiting. To continue, add one or more '-T permissive' options.

Here are also more details with this command :

C:\Program Files\smartmontools\bin>smartctl.exe -r ioctl,2 -a /dev/sda
smartctl 7.2 2020-12-30 r5155 [x86_64-w64-mingw32-w10-b19043] (sf-7.2-1)
Copyright (C) 2002-20, Bruce Allen, Christian Franke, www.smartmontools.org

 \\.\PhysicalDrive0: successfully opened
  IOCTL_STORAGE_QUERY_PROPERTY returns:
    Vendor:   "NVMe    "
    Product:  "Micron 2300 NVMe"
    Revision: "0020"
    Removable: No
    BusType:   0x08
  SMART_GET_VERSION succeeded, bytes returned: 24
    Vers = 1.1, Caps = 0x4, DeviceMap = 0x00
\\.\PhysicalDrive0: successfully opened

REPORT-IOCTL: Device=/dev/sda Command=IDENTIFY DEVICE
 Input:   FR=...., SC=0x01, LL=...., LM=...., LH=...., DEV=...., CMD=0xec IN
  IOCTL_ATA_PASS_THROUGH output data missing (52)
    Input : CMD=0xec, FR=0x00, SC=0x01, SN=0x00, CL=0x00, CH=0x00, SEL=0x00
    Output: STS=0x00,ERR=0x00, SC=0x00, SN=0x00, CL=0x00, CH=0x00, SEL=0x00
 [Duration: 0.005s]
REPORT-IOCTL: Device=/dev/sda Command=IDENTIFY DEVICE returned -1 errno=5 [Input/output error]

===== [IDENTIFY DEVICE] DATA START (BASE-16) =====
000-015: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
016-031: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
032-047: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
048-063: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
064-079: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
080-095: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
096-111: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
112-127: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
128-143: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
144-159: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
160-175: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
176-191: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
192-207: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
208-223: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
224-239: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
240-255: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
256-271: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
272-287: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
288-303: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
304-319: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
320-335: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
336-351: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
352-367: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
368-383: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
384-399: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
400-415: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
416-431: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
432-447: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
448-463: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
464-479: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
480-495: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
496-511: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
===== [IDENTIFY DEVICE] DATA END (512 Bytes) =====


REPORT-IOCTL: Device=/dev/sda Command=IDENTIFY PACKET DEVICE
 Input:   FR=...., SC=0x01, LL=...., LM=...., LH=...., DEV=...., CMD=0xa1 IN
  IOCTL_ATA_PASS_THROUGH output data missing (52)
    Input : CMD=0xa1, FR=0x00, SC=0x01, SN=0x00, CL=0x00, CH=0x00, SEL=0x00
    Output: STS=0x00,ERR=0x00, SC=0x00, SN=0x00, CL=0x00, CH=0x00, SEL=0x00
 [Duration: 0.006s]
REPORT-IOCTL: Device=/dev/sda Command=IDENTIFY PACKET DEVICE returned -1 errno=5 [Input/output error]

===== [IDENTIFY PACKET DEVICE] DATA START (BASE-16) =====
000-015: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
016-031: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
032-047: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
048-063: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
064-079: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
080-095: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
096-111: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
112-127: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
128-143: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
144-159: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
160-175: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
176-191: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
192-207: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
208-223: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
224-239: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
240-255: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
256-271: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
272-287: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
288-303: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
304-319: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
320-335: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
336-351: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
352-367: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
368-383: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
384-399: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
400-415: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
416-431: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
432-447: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
448-463: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
464-479: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
480-495: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
496-511: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
===== [IDENTIFY PACKET DEVICE] DATA END (512 Bytes) =====

Read Device Identity failed: Input/output error

A mandatory SMART command failed: exiting. To continue, add one or more '-T permissive' options.

Unfortunately all computers configured in Raid-on I cannot retrieve smart information.

Is there a workaround?

Thank you so much,
Jacky

Change History (5)

comment:1 by Jacky, 3 years ago

Component: all → smartctl
Keywords: windows added
Version: → 7.2

comment:2 by Christian Franke, 3 years ago

Description: modified (diff)

comment:3 by Christian Franke, 3 years ago

Milestone: → undecided
Summary: Problem Dell laptops mode Raid-On → Problem Dell laptops mode Raid-On [Windows]

Please try:

smartctl -d nvme -x /dev/sda
smartctl --scan

comment:4 by Jacky, 3 years ago

Hello,
Here is the result

smartctl.exe -d nvme -x /dev/sda
smartctl 7.2 2020-12-30 r5155 [x86_64-w64-mingw32-w10-b19043] (sf-7.2-1)
Copyright (C) 2002-20, Bruce Allen, Christian Franke, www.smartmontools.org

Read NVMe Identify Controller failed: IOCTL_STORAGE_QUERY_PROPERTY(NVMe) failed, Error=1117

smartctl.exe --scan
/dev/sda -d ata # /dev/sda, ATA device

Very good day,
Jacky

comment:5 by Christian Franke, 3 years ago

Driver indicates ATA pass-through support which does not make sense for an NVMe drive. Standard Windows NVMe pass-through support is not available.

Is this drive accessed via an Intel RST driver?

Note: See TracTickets for help on using tickets.