Opened 3 years ago

Last modified 3 years ago

#1504 new defect

defect - WD Elements external hard drive errors with "not capable of SMART self-check" — at Initial Version

Reported by: kageurufu Owned by:
Priority: major Milestone: undecided
Component: all Version:
Keywords: Cc:

Description

I get the following error from smartd with one of my external drives, connected over USB.

Device: /dev/sdf [SAT], not capable of SMART self-check
Device: /dev/sdf [SAT], failed to read SMART Attribute Data

I am able to query using smartctl, execute short and long tests, and get the results

smartctl 7.2 2020-12-30 r5155 [x86_64-linux-5.10.40-1-lts] (local build)                                                Copyright (C) 2002-20, Bruce Allen, Christian Franke, www.smartmontools.org                                                                                                                                                                     === START OF INFORMATION SECTION ===                                                                                    Device Model:     WDC WD140EDFZ-11A0VA0                                                                                 Serial Number:    [redacted]                                                                                              LU WWN Device Id: 5 000cca 290c402e0                                                                                    Firmware Version: 81.00A81                                                                                              User Capacity:    14,000,519,643,136 bytes [14.0 TB]                                                                    Sector Sizes:     512 bytes logical, 4096 bytes physical                                                                Rotation Rate:    5400 rpm                                                                                              Form Factor:      3.5 inches                                                                                            Device is:        Not in smartctl database [for details use: -P showall]                                                ATA Version is:   ACS-2, ATA8-ACS T13/1699-D revision 4                                                                 SATA Version is:  SATA 3.2, 6.0 Gb/s (current: 6.0 Gb/s)                                                                Local Time is:    Thu Jun 24 11:59:23 2021 MST                                                                          SMART support is: Available - device has SMART capability.                                                              SMART support is: Enabled                                                                                               }}}

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