Error Counter logging not supported (SAMSUNG MZILT800HAHQ0D3)

[AN]

smartctl is not reporting disk-level checks and not running self tests. Getting below error:

#smartctl -a -d megaraid,1 /dev/sdb
smartctl 7.0 2018-12-30 r4883  (local build)
Copyright (C) 2002-18, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Vendor:               SAMSUNG
Product:              MZILT800HAHQ0D3
Revision:             DWF8
Compliance:           SPC-5
User Capacity:        800,166,076,416 bytes [800 GB]
Logical block size:   512 bytes
Physical block size:  4096 bytes
LU is resource provisioned, LBPRZ=1
Rotation Rate:        Solid State Device
Form Factor:          2.5 inches
Device type:          disk
Transport protocol:   SAS (SPL-3)
Local Time is:        Wed Oct 30 04:17:00 2019 PDT
SMART support is:     Available - device has SMART capability.
SMART support is:     Enabled
Temperature Warning:  Enabled

=== START OF READ SMART DATA SECTION ===
SMART Health Status: OK

Current Drive Temperature:     33 C
Drive Trip Temperature:        70 C

Elements in grown defect list: 0

Error Counter logging not supported

Device does not support Self Test logging

i have tried enabling with --smart=on --saveauto=on,-T permissive but nothing works.

[Christian Franke]

May be related to the bogus "Supported log pages and subpages" info returned by some SAMSUNG SAS SSDs. See ticket #1239 and changeset r4958 for details.

Please try a recent smartctl version. See ​https://builds.smartmontools.org/ for src tarballs and various binaries.

[AN]

This seems to be some other issue. As I have the same SSD on another set of servers and I can get all SSD related details properly. What difference I see is no of disks and RAID setup. Node with RAID 1 and 6 disks shows stats fine but node with RAID 5 and 16 disks shows above error

[Christian Franke]

Is there any difference in firmware revision, SCSI compliance level or power mode? If disk is spun down, less information might be visible. See ticket #1233 for an example.

If not, please provide outputs of smartctl -r ioctl,2 -d megaraid,N -a /dev/... for both cases as attachments to this ticket.

[AN]

Attaching output of both types of nodes:
Node not returning data
==============================================
#smartctl -r ioctl,2 -a -d megaraid,1 /dev/sdb
smartctl 7.0 2018-12-30 r4883 [x86_64-linux-3.10.0-957.21.3.el7.x86_64] (local build)
Copyright (C) 2002-18, Bruce Allen, Christian Franke, www.smartmontools.org

Creating /dev/megaraid_sas_ioctl_node = 17

[inquiry: 12 00 00 00 24 00 ]

Got MegaRAID inquiry.. SAMSUNG MZILT800HAHQ0D3 DWF8

[inquiry: 12 01 00 00 fc 00 ]
[inquiry: 12 00 00 00 24 00 ]

START OF INFORMATION SECTION

Vendor: SAMSUNG
Product: MZILT800HAHQ0D3
Revision: DWF8
Compliance: SPC-5

[read capacity(16): 9e 10 00 00 00 00 00 00 00 00 00 00 00 20 00 00 ]

User Capacity: 800,166,076,416 bytes [800 GB]
Logical block size: 512 bytes
Physical block size: 4096 bytes

[inquiry: 12 01 b2 00 08 00 ]

LU is resource provisioned, LBPRZ=1

[inquiry: 12 01 b1 00 40 00 ]

Rotation Rate: Solid State Device
Form Factor: 2.5 inches

[mode sense(6): 1a 00 1c 00 40 00 ]
[mode sense(6): 1a 00 5c 00 40 00 ]
[inquiry: 12 01 83 00 fc 00 ]

Logical Unit id: 0x5002538b495cb8b0

[inquiry: 12 01 80 00 fc 00 ]

Device type: disk
Transport protocol: SAS (SPL-3)
Local Time is: Wed Nov 6 09:47:14 2019 PST

[test unit ready: 00 00 00 00 00 00 ]

SMART support is: Available - device has SMART capability.
SMART support is: Enabled
Temperature Warning: Disabled or Not Supported

START OF READ SMART DATA SECTION

[log sense: 4d 00 40 00 00 00 00 00 04 00 ]
[log sense: 4d 00 40 00 00 00 00 00 12 00 ]
[log sense: 4d 00 40 ff 00 00 00 3e fc 00 ]

scsiGetSupportedLogPages: number of unreported (standard) log pages: 0 (sub-pages: 0)

[request sense: 03 00 00 00 12 00 ]
[log sense: 4d 00 4d 00 00 00 00 00 04 00 ]
[log sense: 4d 00 4d 00 00 00 00 00 10 00 ]

SMART Health Status: OK

[log sense: 4d 00 4d 00 00 00 00 00 04 00 ]
[log sense: 4d 00 4d 00 00 00 00 00 10 00 ]

Current Drive Temperature: 35 C
Drive Trip Temperature: 70 C

[read defect list(12): b7 0c 00 00 00 00 00 00 00 08 00 00 ]

Elements in grown defect list: 0

Error Counter logging not supported

[mode sense(6): 1a 00 0a 00 40 00 ]

Device does not support Self Test logging

==============================================
Node returning all data
==============================================
#smartctl -r ioctl,2 -a -d megaraid,5 /dev/sdb
smartctl 6.5 2016-05-07 r4318 [x86_64-linux-3.10.0-957.27.2.el7.x86_64] (local build)
Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org

Creating /dev/megaraid_sas_ioctl_node = 17

[inquiry: 12 00 00 00 24 00 ]

Got MegaRAID inquiry.. SAMSUNG MZILT800HAHQ0D3 DWF8

[inquiry: 12 01 00 00 fc 00 ]
[inquiry: 12 00 00 00 24 00 ]

START OF INFORMATION SECTION

Vendor: SAMSUNG
Product: MZILT800HAHQ0D3
Revision: DWF8
Compliance: SPC-5

[read capacity(10): 25 00 00 00 00 00 00 00 00 00 ]

User Capacity: 800,166,076,416 bytes [800 GB]
Logical block size: 512 bytes

[inquiry: 12 01 b2 00 08 00 ]

LU is resource provisioned, LBPRZ=1

[inquiry: 12 01 b1 00 40 00 ]

Rotation Rate: Solid State Device
Form Factor: 2.5 inches

[mode sense(6): 1a 00 1c 00 40 00 ]
[mode sense(6): 1a 00 5c 00 40 00 ]
[inquiry: 12 01 83 00 fc 00 ]

Logical Unit id: 0x5002538b48a19ef0

[inquiry: 12 01 80 00 fc 00 ]

Device type: disk
Transport protocol: SAS (SPL-3)
Local Time is: Wed Nov 6 09:48:53 2019 PST

[test unit ready: 00 00 00 00 00 00 ]

SMART support is: Available - device has SMART capability.
SMART support is: Enabled
Temperature Warning: Disabled or Not Supported

START OF READ SMART DATA SECTION

[log sense: 4d 00 40 00 00 00 00 00 04 00 ]
[log sense: 4d 00 40 00 00 00 00 00 12 00 ]
[log sense: 4d 00 6f 00 00 00 00 00 04 00 ]
[log sense: 4d 00 6f 00 00 00 00 00 fc 00 ]
[request sense: 03 00 00 00 12 00 ]
[log sense: 4d 00 4d 00 00 00 00 00 04 00 ]
[log sense: 4d 00 4d 00 00 00 00 00 10 00 ]

SMART Health Status: OK

[log sense: 4d 00 51 00 00 00 00 00 04 00 ]
[log sense: 4d 00 51 00 00 00 00 00 0c 00 ]

Percentage used endurance indicator: 0%

[log sense: 4d 00 4d 00 00 00 00 00 04 00 ]
[log sense: 4d 00 4d 00 00 00 00 00 10 00 ]

Current Drive Temperature: 33 C
Drive Trip Temperature: 70 C

[log sense: 4d 00 4e 00 00 00 00 00 04 00 ]
[log sense: 4d 00 4e 00 00 00 00 00 38 00 ]

Manufactured in week 39 of year 2018
Accumulated start-stop cycles: 19
Specified load-unload count over device lifetime: 0
Accumulated load-unload cycles: 0

[read defect list(12): b7 0c 00 00 00 00 00 00 00 08 00 00 ]

Elements in grown defect list: 0

[log sense: 4d 00 43 00 00 00 00 00 04 00 ]
[log sense: 4d 00 43 00 00 00 00 00 58 00 ]
[log sense: 4d 00 42 00 00 00 00 00 04 00 ]
[log sense: 4d 00 42 00 00 00 00 00 58 00 ]
[log sense: 4d 00 45 00 00 00 00 00 04 00 ]
[log sense: 4d 00 45 00 00 00 00 00 58 00 ]

Error counter log:

Errors Corrected by Total Correction Gigabytes Total

ECC rereads/ errors algorithm processed uncorrected

fast | delayed rewrites corrected invocations [10^{9 bytes] errors}

read: 0 0 0 0 0 2011.654 0
write: 0 0 0 0 0 93.234 0
verify: 0 0 0 0 0 20.601 0

[log sense: 4d 00 46 00 00 00 00 00 04 00 ]
[log sense: 4d 00 46 00 00 00 00 00 10 00 ]

Non-medium error count: 345

[mode sense(6): 1a 00 0a 00 40 00 ]
[request sense: 03 00 00 00 12 00 ]
[log sense: 4d 00 50 00 00 00 00 00 04 00 ]
[log sense: 4d 00 50 00 00 00 00 01 94 00 ]

SMART Self-test log
Num Test Status segment LifeTime LBA_first_err [SK ASC ASQ]

Description number (hours)

# 1 Background long Completed 96 1 - [- - -]
# 2 Background short Completed 96 1 - [- - -]

[mode sense(6): 1a 00 0a 00 40 00 ]

Long (extended) Self Test duration: 3600 seconds [60.0 minutes]

[Christian Franke]

The smartctl versions differ:

Node not returning data
...
smartctl 7.0 2018-12-30 r4883 [x86_64-linux-3.10.0-957.21.3.el7.x86_64] (local build)
...
=== START OF READ SMART DATA SECTION ===
 [log sense: 4d 00 40 00 00 00 00 00 04 00 ]
 [log sense: 4d 00 40 00 00 00 00 00 12 00 ]
 [log sense: 4d 00 40 ff 00 00 00 3e fc 00 ] <-- Samsung SSDs return bogus info here
scsiGetSupportedLogPages: number of unreported (standard) log pages: 0 (sub-pages: 0)
...
==============================================
Node returning all data
...
smartctl 6.5 2016-05-07 r4318 [x86_64-linux-3.10.0-957.27.2.el7.x86_64] (local build)
...
=== START OF READ SMART DATA SECTION ===
 [log sense: 4d 00 40 00 00 00 00 00 04 00 ]
 [log sense: 4d 00 40 00 00 00 00 00 12 00 ]
                                             <-- Info not requested by 6.5
 [log sense: 4d 00 6f 00 00 00 00 00 04 00 ] 
...

So above comment is still valid: Some Samsung SAS/SSDs return bogus "Supported log pages and subpages" info which affect smartctl 7.0. Smartctl 6.5 is not affected because it does not request this info.

Please try a recent smartctl version on the "Node not returning data". See ​​https://builds.smartmontools.org/ for src tarballs and various binaries.

If this works, then this ticket is a duplicate of #1239.

[AN]

I see the latest package available in the repo is smartmontools-7.0-1.el7 which is r4883 version. I have many systems to update the version. Any rpm available for the latest build or for smartmontools-6.5 version.

[Christian Franke]

We at upstream do not provide packages for Linux distributions. If you don't want to compile the latest source from SVN or test a binary from ​https://builds.smartmontools.org/, you need to wait for Release 7.1 and then for the maintainer providing a 7.1 rpm.

[AN]

I found an rpm ​http://rpm.pbone.net/index.php3/stat/4/idpl/43950332/dir/scientific_linux_7/com/smartmontools-6.5-1.el7.x86_64.rpm.html#content for version 6.5 which I tested on 1 node and showing result properly. However, I tried to check sign for the package and this is the output:

$ rpm --checksig smartmontools-6.5-1.el7.x86_64.rpm
smartmontools-6.5-1.el7.x86_64.rpm: (SHA1) DSA sha1 md5 (GPG) NOT OK (MISSING KEYS: GPG#192a7d7d)

[Christian Franke]

As explained above, smartctl 6.5 is not affected by the problem.

[Christian Franke]

Should be fixed in r4958, see ticket #1239.